Help and Support Service

Help to be successful with your Network monitoring and IDS environment

OwlH provides the help you need to be successful with your network monitoring and IDS environment.

Contact us: prohelp@owlh.net

Help to manage your Network Monitoring and IDS solution

HELP AND SUPPORT SERVICE

Premium

Standard

Check Frequency

Daily

Twice per month

OwlH team Remote Access

24x7 Remote access by VPN to Deployed systems

On-Demand, hands on meeting

Session and acrivity duration

1 - 2 hours per day (about 400H by year)

1 hour per session

Annual support

included

included

* OwlH Service identifies useful improvements to traffic capture, analysis, visualizacions, etc. and will work with you to optimize your monitor and detection capabilities

Custom rules - create, optimize, modify

V

V

Custom visualizacion panels

V

V

Traffic capture optimization

V


Storage optimization

V


Custom Use Case: Create, support and adapt

V